Access Statement

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Hillside Guest Accommodation


Access Statement 

2019
 

Introduction
Hillside lies at the foot of St Boniface Down above the town of Ventnor and offers 12 guest rooms and stables. The house is two hundred and eighteen years old and whilst we aim to meet the needs of all our guests there are some period features which might make access difficult for people with limited mobility. We are located on a hill and have rooms on all our floors hence staircases between the floors. The rooms are not suitable for wheelchair users.

Pre-Arrival

We are located on a steep hill. Our location is peaceful yet we are within walking distance of the town.
The nearest shops are approximately half a mile away.
The nearest bus stop in a few hundred yards up Mitchell Avenue and buses around the island are fairly frequent.
The nearest railway station is Shanklin which is approximately 5 miles away. Taxis are usually available at the station but we can book one for you in advance if required.
There are several local taxi companies;we can make bookings in advance for you.
We are not able to accommodate dogs due to commitments to other guests.
Brochures and menus can be provided in large print if required. We regret we do not have facilites to prepare documents in braille.
Our website www.hillsideventnor.co.uk provides pictures of our accommodation and further information about the services we provide.
You can contact us by telephone, text, e-mail or fax. Please see the "Contact Information" section of this document for full details.  
Arrival and Car Parking

To ensure your accommodation is ready we kindly ask check in to be after 3pm.. Earlier arrival may, however, be possible by arrangement.
Parking is on a level drive in front of the main door. If these spaces are taken, please park on the gravel grid by the stables. 
We are pleased to offer assistance with luggage.
Main Entrance

There are three steps of 9 inches up to the front door.
Please knock the door ring the bell on your arrival if we not already have spotted you. 
Guest Accommodation - Public Areas

The common areas of our ground floor (sitting room, bar and dining room, conservatory) are on one level.
There are two steps (3" &6") and a threshold (1") to the house.
There are fifteen steps to our first floor and sixteen steps to our second floor. The stairs are woollen carpeted.
There is a downstairs toilet by the front door available during the day / evening
We have twelve guest bedrooms - one the ground floor, 5 on the first floor and six on the second floor.
Hillside is centrally heated throughout but temperatures can be adjusted in each room to suit individual requirements.
Sitting Rooms, Dining Room &Conservatory

Guests are welcome to use the sitting rooms at any time.
The south facing sitting room has 3 armchairs and eight leather benches and a wood burning stove used during colder weather.
The west facing sitting room has two sofas and four armchairs and an open gas fire during cold weather.
The sitting rooms have a wooden floors.
A selection of local information, maps, magazines and board games are available in chest of drawers in the hall.
Dinner menus and weather forecasts are displayed in the hall.
Breakfast and dinner are served in the dining room.
The dining room has a wooden floor.
 There is a small step from the dining room and bar to the conservatory and three steps onto the terrace.
Hillside are licensed for the sale of alcohol in the common areas.
Bedrooms

Our ground floor bedroom has a wooden floor. All our bedrooms on the first and 3 bedrooms 2nd floor are with wooden oiled floor - only the 3 sea view rooms on 2nd floor are woollen carpeted. The stables have wooden floors.
There are en suite facilities in all our rooms - but 1 having a private bathroom acroos the corridor, with shower over bath - consisting of a bath or shower, WC and wash basin.
We also provide on request a torch, sewing materials, a selection of books and magazines and a basic first aid kit.
Our beds are made with individual duvets of goose feather and down and are pillows are goose feather and down. Our sheets and pillow cases are 100% cotton. We can provide non feather pillows and duvets on request.
We are happy to provide sheets and blankets if preferred. Please specify before your arrival if required.
There is a fitted wardrobe with shelves and a desk in each room.
All our bedrooms have at least one chair and a stool. 
Information and details of emergency contacts including doctors and hospitals can be provided at reception - or ring the bell.
We do not offer tea and coffee making facilities in our rooms but we are happy to provide refreshments in our common areas from 7.30am or after special arrangements.
Bedrooms

Bedroom 12 is on our ground floor.
Bedrooms 1-5 are on our first floor.
Bedrooms 6-11 are on our second floor.
Stables are over the courtyard.
Our double rooms have access to the bed from both sides.
Our double beds are 5 ft and our single beds are 3 ft. 
Gardens

We have a large garden with lawns and woodland.
Guests are very welcome to enjoy our garden at all times. Access to the garden is via the front door or conservatory door. We also have a door from the office at the end of the corridor on the ground floor.
There are three steps into the garden. 
You can access the road down to the town by walking through the garden.
Our garden furniture and benches are for the use of guests. There are 12 teak benches for your comfort and 2 large tables and 12 chairs on the terrace. 
Fencing around the land is to keep the sheep in - and the area is for sheep only.
Please do not feed the sheep as they are not pets.
Additional Information

There are fire extinguishers on all floors.
In the event of a fire the alarm will sound. Please advise us if you have a hearing impairment and might not hear this.
The building can be evacuated via the front doors or conservatory doors. In an emergency there is also an exit via our kitchen - the door is opposite the dining room.
We do not permit smoking in the house or in common areas. Please request and ash tray and further information if smoking outside.
We are happy to cater for special diets or any particular dietary requirements you may have. Please advise us of these before your arrival.
We are happy to refrigerate any medication. We can also keep any perishables (such as local Island cheese!) in our fridge for a limited period.
Mobile phone reception at Hillside is limited.
Wifi is accessible from all rooms, common areas and gardens. 
Contact Information

Address: Hillside, 151 Mitchell Avenue, Ventnor, Isle of Wight, PO38 1DR.
Telephone number:01983 852271.
Brasserie: 01983 855310.
Mobile Phone: for text messages 07788 581413
E-mail address: mail@hillsideventnor.co.uk
Website: www.hillsideventnor.co.uk
We are open all year.
If you require further details or have any comments about the services we provide do not hesitate to contact us.

 

Privacy Policy Hillside 2019

How we use and protect your data (our Privacy Policy)

At Hillside we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy. We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK Data Protection legislation and regulations in force from time to time.

We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by post to Hillside, 151 Mitchell Avenue, Ventnor PO38 1DR, or email to mail@hillsideventnor.co.uk. Alternatively, you can telephone 01983 852271

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about services, if you directly give us any information via forms and if you sign up to receive email newsletters.

What type of information is collected from you?

In running and operating the business, we may collect and process certain data and information relating to you and your use of this site. Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data that we collect is detailed below:

Information you provide in order to enter a competition or promotion via the site, complete a survey, or if you report a problem with the site.
Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information is recorded and sent to third-party processors for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.
Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
Information that you provide us as a result of filling in forms on our website, such as registering for information.
IP Addresses

We may collect information about your computer, including but not limited to (where available), your IP address, operating system and browser type for administration purposes and to produce internal reports. This is statistical data relating to a web user's browsing actions and patterns and does not specifically identify you as an individual.

How is your information used?

We may use your information:

to ensure that the content on the site is presented in the most efficient way for you and the computer that you are using;
to enable you to participate in interactive features of the site;
to provide you with information relating to our website, product or our services that you request from us;
to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;
to process a booking you have made;
to meet our obligations arising from any contracts entered into by you and us;
for dealing with entries into a competition;
to seek your views or comments on the services we provide;
to notify you about any changes to our website, including improvements, and service or product changes;
to send you communications which you have requested and that may be of interest to you. These may include information about stays, events, promotions, offers, job offers, information about the hotel and the surrounding area and replies to requests and bookings enquiries/confirmations
for our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website;
to administer this website;and
if you consent, to notify you of products or special offers that may be of interest to you.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work with carefully selected Online Travel Agents (OTAs e.g. Booking.com). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we're under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How Do I opt out?

You have a choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us about the hotel and our favourite local areas, then you can change your preferences or completely unsubscribe in one of two ways:

Click the 'unsubscribe' link at the bottom of marketing emails sent to you
Email mail@hillsideventnor.co.uk or telephone 01983 852271 and we will process your request within 7 days
Your Rights

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please use above stated address.  

You have the right to ask for a copy of the information Hillside holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it's treated securely. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This automated processing is intended to evaluate certain personal aspects of an individual. We may also use your personal information to detect and reduce fraud and credit risk

Use of 'cookies'

Like many other websites, Hillside website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to pre-fill some information on forms and to enable us to see what people view on the website and for how long. The use of cookies enables us to improve our website, deliver effective marketing and offer a more personalised service.

We may also use the cookies to gather information about your general internet use to further assist is in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website' so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

Those aged 16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under' please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Third Party Processing

Hillside utilises the services of third party organisations to process your personal data. As the data controller, Hillside determines the purposes and means of the processing of your personal data. Where your data is processed by any third party on behalf of Hillside, that third party is a processor under the GDPR. We confirm that we take steps in order to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.

If you wish to see all third-party processors, please email mail@hillsideventnor.co.uk and we will promptly send you a current list.

Review of this Policy

We keep this Policy under regular review. This policy was updated on 28th February 2019.